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Android
- Restore Purchases doesn't find anything — double check you're signed into the same Google
account used to buy Brickify. Still stuck? Email brickify@rainorshineapps.com
with your device ID (shown in Setup) and we'll sort it out.
- QR scanner won't open — you need a genuinely blank, freshly-reset phone; it only appears on
the very first "Welcome" screen, before any account is added.
- Scan succeeds but nothing installs — the phone needs internet access to download Brickify.
Connect to Wifi during the setup wizard if you weren't prompted automatically.
- Settings shows a "Work profile" and this didn't work — Device Owner mode can't coexist with
organisation-managed device settings. See the warning on the Android
setup guide.
iOS
- Restore Purchases doesn't find anything — double check you're signed into the same Apple ID
used to buy Brickify. Still stuck? Email brickify@rainorshineapps.com
with your device ID (shown in Setup) and we'll sort it out.
- Family Controls permission wasn't offered — it's asked for during the Profile step of setup;
if you skipped it, go to Setup → Manage profiles and it'll be prompted again next time a profile needs saving.
- Screen Time passcode not stopping app deletion — check Settings → Screen Time → Content &
Privacy Restrictions is turned on, and "Deleting Apps" is set to Don't Allow underneath it.
